Kirandul Online Market respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit or use our website.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Name
• Mobile number
• Email address
• Delivery address
• Billing information
• Order details
• Payment-related information
• Information you provide when contacting us

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Contact you regarding your order
• Confirm payments and transactions
• Handle returns, refunds and replacements
• Provide customer support
• Respond to your questions or requests
• Improve our website and services
• Prevent fraud, misuse or unauthorized activity
• Comply with applicable legal requirements

3. Payment Information

Payments may be processed through third-party payment providers.

Kirandul Online Market does not intentionally store your complete debit card, credit card, UPI PIN or banking passwords on our website.

Payment information may be handled directly by the applicable payment service provider according to its own privacy and security policies.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences
• Keep items in your shopping cart
• Improve website performance
• Understand how visitors use our website
• Provide certain website functionality

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. Order Information

When you place an order, we may use your name, phone number and delivery address to fulfill and deliver your order.

We may also contact you through phone, WhatsApp, SMS or email regarding your order when necessary.

6. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, such as:

• Delivery partners
• Payment service providers
• Website hosting and technical service providers
• Customer support services
• Government or legal authorities when required by law

Only information reasonably necessary for the relevant service should be shared.

7. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration or disclosure.

However, no internet-based service can guarantee complete security of information.

8. Third-Party Services

Our website may contain links or integrations to third-party websites and services.

Those third parties may have their own privacy policies. Kirandul Online Market is not responsible for the privacy practices of external websites that we do not control.

9. Children’s Privacy

Our website is not intentionally designed to collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

10. Your Rights

Depending on applicable law, you may have the right to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Ask questions about how your information is used
• Withdraw consent where applicable

To make a privacy-related request, contact us using the details below.

11. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Complete transactions
• Provide customer support
• Maintain business records
• Resolve disputes
• Meet legal, accounting or regulatory requirements

When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Kirandul Online Market

📞 Phone / WhatsApp: 9406018661
📧 Email: kirandulonlinemarket@gmail.com
📍 Kirandul, Chhattisgarh – 494556

Thank you for trusting Kirandul Online Market. ❤️