Welcome to Kirandul Online Market. We value our customers and always try to provide fresh, genuine and good-quality products.

This Refund & Returns Policy explains when you can request a return, replacement or refund for products purchased through our website.

1. Return & Replacement Eligibility

You may request a return or replacement if:

• You received a wrong product.
• You received a damaged or defective product.
• The product received is different from the product ordered.
• The product is expired at the time of delivery.
• The delivered quantity is different from the quantity ordered.
• The product has a serious quality issue that was present at the time of delivery.

For eligible products, please contact us as soon as possible after delivery.

2. Fresh & Perishable Products

Fresh fruits, vegetables, dairy products and other perishable products generally cannot be returned after delivery because of their nature.

However, if a fresh or perishable product is:

• Rotten or spoiled
• Damaged during delivery
• Incorrectly delivered
• Clearly not fit for consumption

please contact us as soon as possible after delivery, preferably with photographs or a short video of the product.

After verification, we may provide a replacement or refund, depending on the situation.

3. Non-Returnable Products

The following products may not be eligible for return:

• Products that have been opened or used
• Products damaged after delivery by the customer
• Products without their original packaging, where packaging is required
• Products purchased on clearance or special conditions, where clearly mentioned
• Perishable products unless they are damaged, spoiled, defective or incorrectly delivered

4. How to Request a Return or Refund

To request a return, replacement or refund:

1. Contact us through WhatsApp or phone.
2. Provide your Order ID.
3. Tell us the reason for the return/refund.
4. Send photographs or video of the product if required.
5. Our team will review your request.
6. If approved, we will inform you about the replacement, return or refund process.

Contact Details

📞 Phone / WhatsApp: 9406018661
📧 Email: kirandulonlinemarket@gmail.com

5. Refund Process

Once your refund request is approved, the refund will be processed according to the payment method and circumstances of the order.

For online payments, the refund may be processed back through the applicable payment channel.

For Cash on Delivery orders, we may request appropriate bank/UPI details for processing the refund.

The time taken for the amount to appear in your account may depend on the payment provider or bank.

6. Replacement

If an item is eligible for replacement, we may replace it with:

• The same product, subject to availability; or
• An equivalent product after discussing it with the customer.

If replacement is not possible, a refund may be offered.

7. Cancellation

An order may be cancelled before it has been dispatched, subject to the status of the order.

Once an order has been dispatched or delivered, cancellation may not be possible.

For cancellation requests, contact us as soon as possible.

8. Delivery Issues

If you receive a package that appears damaged, please take photographs or video of the package and product and contact us immediately.

We may ask for photographs, videos or other information to verify the issue.

9. Refund Rejection

A refund or return request may be rejected if:

• The product was damaged after delivery by the customer.
• The product has been used or consumed.
• The issue is caused by improper storage or handling after delivery.
• The return request is made outside the applicable return period.
• The customer cannot provide sufficient information to verify the issue.

10. Refund for Out-of-Stock Items

If an ordered product becomes unavailable and we cannot provide a suitable replacement, we may cancel that item and issue a refund for the amount paid for that item.

11. Policy Changes

Kirandul Online Market reserves the right to update or modify this Refund & Returns Policy when necessary.

Any changes will be published on this page.

12. Contact Us

If you have any questions regarding refunds, returns, replacements or cancellations, please contact us:

Kirandul Online Market
📞 9406018661
📧 kirandulonlinemarket@gmail.com
📍 Kirandul, Chhattisgarh – 494556

Thank you for shopping with Kirandul Online Market. ❤️