Welcome to Kirandul Online Market. By accessing or using our website, placing an order, or purchasing products through our platform, you agree to the following Terms & Conditions.

Please read these terms carefully before using our website.

1. About Our Website

Kirandul Online Market is an online shopping platform that allows customers to browse products, place orders and purchase products for delivery in our service area.

We reserve the right to update, modify or discontinue any part of the website or its services when necessary.

2. Eligibility

By using this website, you confirm that:

• The information provided by you is accurate and complete.

• You have the legal capacity to enter into a purchase transaction.

• You will use the website only for lawful purposes.

• You will not misuse or attempt to disrupt the website.

3. Products and Product Information

We try to ensure that product names, descriptions, images, prices and other information displayed on the website are accurate.

However:

• Product images may differ slightly from the actual product.

• Product availability may change without prior notice.

• Packaging may vary from the images shown on the website.

• Certain products may have variations in size, colour, brand or packaging.

We reserve the right to correct errors or update product information whenever necessary.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order is placed, we may:

• Contact you regarding an alternative product;

• Remove the unavailable item from your order; or

• Cancel the unavailable item and provide an applicable refund.

5. Prices

Product prices displayed on the website are subject to change.

We may update prices due to changes in supplier prices, promotions, taxes, availability or other business factors.

If an obvious pricing error occurs, we reserve the right to correct the price and contact the customer before processing the order.

6. Orders

When you place an order, you are making a request to purchase the selected products.

After receiving your order, we may contact you to confirm:

• Order details

• Mobile number

• Delivery address

• Product availability

• Payment details, where applicable

An order may be cancelled if the product is unavailable, the delivery information is incomplete, payment cannot be verified, or there is a reasonable concern regarding fraudulent or unauthorized activity.

7. Order Cancellation

Customers may request cancellation before the order has been dispatched, subject to the order status.

Once an order has been dispatched or delivered, cancellation may not be possible.

Please contact us as soon as possible if you want to cancel an order.

8. Delivery

We will make reasonable efforts to deliver orders to the address provided by the customer.

Delivery times may vary depending on:

• Product availability

• Delivery location

• Weather conditions

• Traffic

• Local conditions

• Operational circumstances

Delivery estimates are not guaranteed unless specifically stated otherwise.

The customer is responsible for providing a correct and complete delivery address and an accessible contact number.

9. Fresh and Perishable Products

Fresh fruits, vegetables, dairy products and other perishable products may have natural variations in size, colour, weight and appearance.

Because of their perishable nature, such products may generally not be returnable.

If you receive a product that is spoiled, damaged, incorrect or otherwise unsuitable, please contact us promptly. Our Refund & Returns Policy will apply.

10. Payment

We may offer different payment methods depending on availability.

Customers agree to provide accurate payment and billing information.

Where online payment services are used, payments may be processed by third-party payment providers and may be subject to their terms and policies.

11. Refunds and Returns

Returns, replacements and refunds are governed by our Refund & Returns Policy.

Customers should review that policy before placing an order.

12. Customer Responsibilities

Customers agree to:

• Provide accurate name, phone number and delivery address.

• Check their order details before confirming the order.

• Accept delivery at the provided address.

• Use products according to applicable instructions.

• Not misuse the website or services.

13. Website Use

You must not use our website to:

• Commit or facilitate illegal activities.

• Attempt unauthorized access to our systems.

• Upload malicious software or harmful code.

• Interfere with website operation.

• Copy or misuse website content without permission.

• Use automated methods to abuse or overload the website.

We may restrict or terminate access to users who violate these terms.

14. Intellectual Property

Unless otherwise stated, website content including:

• Logos

• Text

• Images

• Graphics

• Design

• Product descriptions

• Website layout

may be owned by or licensed to Kirandul Online Market or its respective content providers.

You may not reproduce, copy, modify or commercially use such content without appropriate permission.

15. Third-Party Services

Our website may use third-party services such as payment gateways, delivery services, analytics tools, hosting services and other integrations.

Third-party services may have their own terms and privacy policies.

Kirandul Online Market is not responsible for services that are operated independently by third parties.

16. Limitation of Liability

We will make reasonable efforts to maintain accurate information and reliable website services.

However, we cannot guarantee that:

• The website will always be available.

• The website will always be free from errors.

• Every product will always be available.

• Delivery will always occur within an estimated timeframe.

To the extent permitted by applicable law, Kirandul Online Market will not be responsible for losses arising from circumstances beyond our reasonable control.

17. Force Majeure

We will not be responsible for delays or failure to perform our obligations when caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, government restrictions, transportation disruptions, technical failures, strikes or other unforeseen events.

18. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect and use personal information.

19. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes will be published on this page with an updated Last Updated date.

Your continued use of the website after changes are published means that you accept the updated terms, to the extent permitted by applicable law.

20. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes will be subject to the jurisdiction of the appropriate courts having jurisdiction over the matter.

21. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Kirandul Online Market

📞 Phone / WhatsApp: 9406018661
📧 Email: kirandulonlinemarket@gmail.com
📍 Kirandul, Chhattisgarh – 494556

Thank you for shopping with Kirandul Online Market. ❤️